Refund Policy

Before starting

You may request cancellation before opening the assessment questions if the attempt has not been used. Contact qaresa@pm.me promptly with the account email and transaction reference.

After starting

Once you select Start Assessment and the questions open, refunds are not provided for change of mind, lack of time, dissatisfaction with a score, failure, an integrity violation, device or internet problems on your side, or because no company viewed, contacted, interviewed or employed you.

Eligible cases

• A duplicate charge for the same order.
• Confirmed payment without assessment activation or report delivery, after we cannot fix it.
• A confirmed material WorkMerit system failure that prevented completion and for which no valid replacement attempt can be provided.
• A refund required by applicable law.

Replacement first

For a confirmed technical failure, our first remedy is to restore access or provide one replacement attempt at no charge. If we cannot deliver the purchased service within a reasonable time, the eligible amount will be refunded.

Requests and payment method

Send a request within 7 days of the incident to qaresa@pm.me with your account email, transaction reference and a description of the problem. Approved refunds normally return to the original payment method. Crypto refunds require a verified compatible wallet and may be reduced only by actual network fees where lawful and where WorkMerit did not cause the failure.